Privacy Policy
1. Information We Collect
We may collect the following types of personal and technical information:
- Name, phone number, and email address provided during registration or checkout
- Billing and shipping address for order processing and delivery
- Order history, transaction details, and purchase preferences
- Device information such as IP address, browser type, and browsing behavior for analytics and security
2. Use of Information
Your information is used for the following purposes:
- To process and deliver your orders efficiently
- To provide customer support and respond to your queries
- To improve our website functionality, services, and user experience
- To detect and prevent fraud, unauthorized access, or misuse of our services
- To send important updates related to orders, policies, or services
3. Third-Party Sharing
We do not sell or rent your personal data. However, we may share your information with trusted third-party service providers such as payment gateways, courier/delivery partners, hosting providers, and analytics tools. These parties are only given access to the information necessary to perform their services and are obligated to keep your data secure.
4. Data Protection
We implement appropriate security measures including secure servers, encryption technologies, firewalls, and restricted access controls to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Payment Security
All payments are processed through secure and trusted third-party payment gateways. We do not store your credit/debit card details or sensitive financial information on our servers.
6. Cookies Policy
Our website uses cookies to enhance your browsing experience, analyze traffic, and improve performance. Cookies help us understand user behavior and preferences. You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.
7. User Rights
You have the right to access, update, correct, or request deletion of your personal data. You may also withdraw your consent for data usage at any time by contacting us.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill business, legal, and operational requirements, after which it is securely deleted or anonymized.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in West Bengal.
11. Updates to Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates your acceptance of the updated policy.